Last updated: 5 November 2026
1. ABOUT THIS PAGE
This page explains how INNAVISTA LTD (“INNAVISTA”, “we”, “us” or “our”) delivers servers, components and related equipment to business customers, including lead times, delivery fees and what to do when your order arrives.
All orders are shipped from the United Kingdom. All prices are in GBP and exclude VAT.
2. PROCESSING AND LEAD TIMES
In-stock components - Dispatched the same business day when the order is confirmed before 3.30 pm.
In-stock server configurations (assembled, configured and tested) - Usually 1–3 business days. High-specification or complex builds may need additional time for configuration and testing.
Custom builds and larger projects - Confirmed in your quote.
New equipment ordered from the manufacturer - Depends on manufacturer and distributor availability and is confirmed in your quote.
Lead times start once the order is confirmed and, where required, payment has been received.
Orders confirmed after 3.30 pm, or at weekends and on UK bank holidays, are processed on the next business day. For example, an order confirmed on Saturday is processed on Monday, and the earliest next working day delivery is Tuesday.
3. UK MAINLAND DELIVERY
All delivery times below apply after dispatch.
Service - Next working day, any time
Fee - £15
Service - Next working day, any time, on orders over £1,000 excluding VAT
Fee - FREE
Service - Next working day, before 12 pm
Fee - £25
Service - Next working day, before 10.30 am
Fee - £35
Service - Saturday, before 12 pm
Fee - £45
Service - Pallet delivery (multiple servers or racks)
Fee - From £95, confirmed in your quote
Saturday delivery is available for orders dispatched by 3.30 pm on Friday.
3.1 SAME DAY DELIVERY
For urgent, time-critical requirements, we can arrange same day courier delivery for in-stock items. Please call us on +44 7893 930949 or email support@innavista.com to check availability and cost.
3.2 SURCHARGES
Additional charges apply for deliveries to:
the Scottish Highlands and Islands;
Northern Ireland; and
the Isle of Man and the Channel Islands.
These charges are shown in your quote before you place an order.
4. SPECIAL DELIVERY SERVICES
The following services are available on request and quoted separately:
two-person delivery and delivery to a specific room or floor;
delivery to data centres, including booking references, access windows and site induction requirements; and
rack-mounting, cabling and installation by our engineers.
5. MAINLAND EUROPE
Order total - Up to £2,499.99 excluding VAT
Fee - From £45
Order total - £2,500 or more excluding VAT
Fee - FREE standard delivery (pallet shipments are quoted separately)
Typical delivery time to mainland Europe is 2–5 business days after dispatch.
5.1 REST OF THE WORLD
Delivery to other countries is quoted for each order based on weight, dimensions and destination.
5.2 CUSTOMS, DUTIES AND TAXES
Our standard terms for international deliveries are DAP (Delivered at Place), Incoterms® 2020, with the named place of destination stated in your quote or order confirmation, for example “DAP [named place], Incoterms 2020”. Risk passes to you when the goods arrive at the named place, ready for unloading. Import duties, import VAT and customs clearance fees are charged by the destination country and paid by the recipient, unless DDP (Delivered Duty Paid) is agreed in your quote. Please check the import charges that apply in your country before placing an order.
For shipments to the European Union, please provide your EORI and VAT numbers when ordering to avoid customs delays.
6. TRACKING
You will receive a dispatch confirmation by email with the courier name and tracking number.
Pallet deliveries are booked in advance, and the carrier will contact you to arrange a delivery slot.
7. RECEIVING YOUR ORDER
When your order arrives, please:
check the number of packages and the condition of the packaging before signing;
note any visible damage on the courier’s delivery record or refuse the delivery;
report any damage, missing items or incorrect items within 48 hours of delivery to support@innavista.com, with photos of the packaging and contents; and
keep the original packaging until the issue is resolved.
Claims reported after this period may not be accepted by the carrier.
8. FAILED DELIVERIES
If a delivery fails because nobody is available to receive it, the address is incorrect or site access is refused, re-delivery may be charged at the original delivery fee.
Goods returned to us after repeated failed delivery attempts may incur storage and return shipping costs.
9. RETURNS AND WARRANTY COLLECTIONS
Collections for faulty or dead-on-arrival items are arranged under our Warranty Policy.
10. CONTACT US
If you have any questions about delivery, please contact us:
INNAVISTA LTD
66 Paul Street, London, England, EC2A 4NA, United Kingdom
Email: support@innavista.com
Phone: +44 7893 930949