Lifecycle Care is Innavista’s third-party maintenance service for servers, storage and network hardware. We keep the equipment you already own running long after OEM support ends, with transparent per-device pricing you can compare side by side with your OEM renewal quote. Support is delivered directly or through our accredited engineering partners.
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Why Lifecycle Care
Why Lifecycle Care
Coverage is confirmed per device after an equipment audit. Service levels and response times are set out in your contract.
Service Levels
Service Levels
That Fit Your Operations.
Choose the response time each system needs. Add or remove devices at any time and your contract changes with your infrastructure.
/01
24 × 7 × 4
24 hours a day, 7 days a week. Phone diagnosis first, then an engineer on site within 4 hours if needed.
/02
9 × 5 × 4
8:00–17:00, Monday to Friday. Phone diagnosis first, then an engineer on site within 4 hours if needed.
/03
Next Business Day
Phone diagnosis first, then an engineer on site the next business day after you contact us.
/04
Custom Package
Combine on-site engineering, remote monitoring, operational support and hardware maintenance.
How It Works
From Audit
to First-Time Fix.
One point of contact from your first equipment list to every resolved incident.
/01
Equipment Audit
Share your device list. We confirm models, locations and coverage options.
/02
SLA & Quote
You receive a per-device quote with the right service level for each system.
/03
Onboarding
We register your equipment, stock critical spares and set up optional remote monitoring.
/04
Resolution
Report a fault and our engineers diagnose remotely, then fix on site when required.
Our Promise
First-Time Fix
Guarantee.
Many providers quote a first-time fix rate. We guarantee it. If we don’t resolve your server, storage or network hardware issue on the first visit, we credit one month of maintenance, and monitoring where applicable, for that device.
Sustainability
Sustainable
by Design.
Every extra year of service life means fewer new devices manufactured, fewer raw materials extracted and less e-waste. Lifecycle Care supports your ESG goals without compromising reliability.
/01
Reduce
Fewer new purchases and lower embodied carbon across your infrastructure.
/02
Reuse
Keep proven hardware in production for longer instead of replacing it early.
/03
Recycle
Responsible, WEEE-compliant disposal when equipment is finally retired.
/04
Refurbish
Tested, refurbished spare parts keep systems running at a fraction of the cost.
FAQs
FAQs
What is third-party maintenance (TPM)?
Independent maintenance and support for data-centre hardware, provided instead of, or after, the manufacturer’s own support contract.
Which equipment do you cover?
How does your pricing compare with OEM support?
Can Lifecycle Care run alongside our OEM contracts?
What does the First-Time Fix Guarantee cover?
Can we change the contract later?
What happens after I request a quote?
Request Your
Maintenance Quote
